Shipping is through USPS in the United States and Canada Post in Canada. Order processing will take about 1-3 days. All US orders will be shipped from our US office in Lynnwood WA and Canadian orders will be shipped from our Vancouver office. Please select the type of delivery method during checkout.
options-rc.com is not responsible for any items lost in mail as they will be covered by insurance. If you have not received your order, and feel your package may be lost, please contact us. All packages shipped are insured for 100% of the package's value. If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order. However, before we can file a claim for a lost package, we must allow the U.S. Postal Service the full time allotted for delivery. Here is the timetable for tracing lost packages:
USPS Express Mail - 10 business days from the day the order was shipped
USPS Priority Mail - 14 business days from the day the order was shipped
USPS First Class Mail - 21 business days from the day the order was shipped
If your package was not delivered within the timeframes listed above, please contact us immediately and allow us 2 business days to contact the shipping carrier regarding your missing package. Please do not open a PayPal claim against the order, as this will further delay the process. You are responsible for any returned items if they are undelivered or unclaimed.